Terms of Service | PrimeCopyLab

Who we are

PrimeCopyLab ("we", "us") is a copywriting studio at 3247 Shady Willow Dr, Orlando, FL 32808, USA. Contact: support@primecopylab.com, (505) 648-8323. By using the site or placing an order you agree to these terms. If you do not agree, do not use the site or place an order.

Our services

We write copy for businesses: website copy, landing and sales pages, emails and newsletters, SEO articles, product descriptions, brand messaging and voice, ad and social copy, case studies and long-form content. Each package has a description, a price, a turnaround and a number of revision rounds on its page. The package as described at the time you order is the scope of your order.

Ordering and acceptance

You order by adding a package to your cart and completing checkout. You must be at least 18 and authorised to buy for your business. After you order, we email a confirmation with an order reference. Your order is accepted when we confirm your kickoff call or begin work, whichever comes first. We may decline an order, for example for work outside our services, and if we do we will refund anything you paid for it.

Prices and payment

All prices are in US dollars. The price shown when you place your order is the price you pay. One-off packages are paid in full at checkout. Monthly plans bill the first month at checkout and then on the same day each month until cancelled. Add-ons are paid at checkout. Sales tax is not charged on our services at this time; if the law requires us to charge any tax, we will show it before you pay.

Timelines

Each package states its business days to first draft. Business days exclude weekends and US federal holidays and are counted from your kickoff call. We will keep to them when you give us what we ask for in time. If you are late with your brief, notes, approvals or payment, the dates move by the same number of days.

Your responsibilities

You agree to give us accurate information and the material we ask for, to appoint one person who can approve work, and to review drafts promptly. You are responsible for the facts, figures, claims and proof you supply, and for checking that the final copy complies with the laws and industry rules that apply to your business, including advertising and consumer protection law. We do not make up testimonials, statistics, quotes or client names, and we will not publish any you cannot support.

Revisions

Every one-off package includes two rounds of revisions. Monthly plans include one round per piece. A round is one consolidated set of feedback on the draft we delivered. An additional round is $150. A change to the brief, scope or purpose of the work is not a revision and may be quoted separately in writing before we start.

Cancellation and refunds

Our Refund Policy forms part of these terms and sets out how and when you can cancel and what is refunded.

Ownership and licence

We retain ownership of drafts until your order is paid in full. When it is, we assign to you the copyright in the final copy we deliver, for use by you and your business, except for any third-party material you supplied and any underlying pre-existing material of ours (such as our templates and methods), which we license to you for use as part of the final copy. We may keep copies of our working files. We will not publish your work or name you as a client without your written permission. Specimens on our site are our own illustrative writing and are not client work.

Confidentiality

We keep your non-public business information confidential and use it only to do the work and run the studio. We will sign a mutual non-disclosure agreement on request before you send us sensitive material.

No guarantee of results

Copy can help your marketing, but results depend on many things we do not control, such as your offer, price, design, traffic and market. We do not guarantee any particular outcome, including sales, leads, conversion rates, search rankings or social engagement.

Acceptable use of the site

Do not misuse the site: do not try to break or probe it, interfere with its operation, send spam through our forms, scrape it at scale, or use it for anything unlawful. We may block access if you do.

Our site content

The text, design, logo and specimens on this site belong to us or our licensors. You may view and share links to the site, but you may not copy or republish its content without our written permission.

Test mode

Until we tell you otherwise on the site, checkout may run in test mode, in which no card is charged and no card details are stored or transmitted. We will make that clear at checkout. How you pay, and any invoice or receipt, will be confirmed in your order email.

Disclaimers

The site and our services are provided as described, to the extent the law allows, without warranties other than those that cannot be excluded. We do not warrant that the site will be uninterrupted or error-free.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive losses, including lost profit, revenue or data, arising from your use of the site or our services. Our total liability for any claim relating to an order will not exceed the amount you paid us for that order. Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You agree to cover reasonable losses we suffer because of a third-party claim arising from material you supplied, or from your use of the final copy in breach of the law or of someone else's rights.

Governing law and disputes

These terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. Before starting a claim, each party will first try to resolve the dispute in good faith by writing to the other. Any dispute that is not resolved will be brought in the state or federal courts located in Orange County, Florida, and you and we consent to those courts' jurisdiction.

Changes

We may update these terms. The version in force when you place an order applies to that order. We will post changes here and update the date above.

Contact

PrimeCopyLab, 3247 Shady Willow Dr, Orlando, FL 32808, USA · support@primecopylab.com · (505) 648-8323.