Privacy Policy

Who we are

PrimeCopyLab ("we", "us") is a copywriting studio located at 3247 Shady Willow Dr, Orlando, FL 32808, USA. You can reach us at support@primecopylab.com or (505) 648-8323. We are the controller of the personal information described here.

What we collect

We collect only what we need to answer you, take your order and do the work.

• Contact details. Your name, email address, phone number (if you give it) and company (if you give it), when you use the contact form or check out.
• Billing details. Your street address, city, state, ZIP code and country, when you check out.
• Project information. Your project brief, links, preferred start date and any material you send us.
• Order information. What you bought, the amount, the order reference and the date. This site currently runs checkout in test mode, and we do not collect, store or transmit card numbers.
• Messages. What you write to us and our replies.
• Technical information. Your IP address and basic request details, which our hosting provider and form handler use to deliver the site and to limit spam and abuse.
• Analytics information, only if you agree. If you accept analytics cookies, Google Analytics 4 collects information about how you use the site, such as the pages you view, your approximate location, your browser and device type, and how you arrived. We do not use analytics unless you say yes.

How we use it

• To answer your questions and book calls.
• To take, process and deliver your order, and to send you your order confirmation.
• To do the writing work you have bought and communicate with you about it.
• To keep our accounts and meet legal and tax obligations.
• To protect the site against spam, fraud and abuse.
• If you consent, to understand which pages are read and improve the site.

We do not use your information to make automated decisions about you, and we do not send marketing email unless you ask for it.

Our legal bases

Where privacy law asks for a basis, we rely on: performing our contract with you (orders and projects); our legitimate interests in running and securing the studio; compliance with legal obligations; and your consent (analytics).

Who we share it with

We do not sell your personal information, and we do not share it for advertising. We share it only with service providers that help us run the site and the studio, under their own privacy terms:

• our web hosting provider, which serves the site and its forms;
• our email provider, which delivers your messages and order confirmations;
• Google, which provides Google Analytics 4, only if you accept analytics cookies;
• advisers such as accountants, where needed;
• authorities, where the law requires it.

We may also share information if the business is sold or reorganised, with the same protections.

Cookies and similar technologies

We use browser storage that the site needs to work and, with your consent, Google Analytics. Details are in our Cookie Policy, where you can also change your choice at any time.

How long we keep it

• Contact messages: as long as needed to answer you and for a reasonable period afterward in case you write again.
• Orders and project files: for as long as we need them to deliver the work and support you, and then as long as the law requires for business and tax records.
• Analytics data: according to the retention setting of our Google Analytics property.

When we no longer need information, we delete or anonymise it.

Your rights and choices

Depending on where you live, you may have the right to ask us to tell you what personal information we hold about you, to correct it, to delete it, to give you a copy of it, or to stop using it for certain purposes. To use any of these rights, email support@primecopylab.com. We will reply within 30 days. We will not treat you differently for using your rights. You can opt out of analytics at any time through "Cookie settings" in the footer. If you live in Florida or another US state with a consumer privacy law, those rights apply to you as the law provides. We do not sell personal information or share it for cross-context behavioral advertising.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our services are for businesses and are not directed at children under 16. We do not knowingly collect information from children. If you think a child has sent us information, email us and we will delete it.

Links to other sites

This site may link to other sites, such as Google Maps for directions. They have their own privacy practices, which we do not control.

International visitors

We are based in the United States, and information you give us is processed in the United States. If you contact us from elsewhere, you understand that your information will be transferred there.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top. Material changes will be flagged on the site.

Contact us

PrimeCopyLab, 3247 Shady Willow Dr, Orlando, FL 32808, USA · support@primecopylab.com · (505) 648-8323.