Refund Policy

The short version

• Cancel for a full refund before work starts, or at least 24 hours before your scheduled kickoff call.
• Cancel inside 24 hours of your kickoff call: 50% fee.
• Cancel after work has started: you pay for the work completed.
• Monthly plans: cancel with 30 days' notice before your next billing date.
• We fix creative work through your included revision rounds. We do not refund completed work because of taste.

When work starts

Work starts when your kickoff call takes place or, if no call is scheduled, when we confirm in writing that we have accepted your brief. Until then we have done no writing and you can cancel for a full refund.

Before your kickoff call

• Cancel or reschedule at any time before work starts, or at least 24 hours before your scheduled kickoff call, and we refund the full amount you paid for that order, or move your call at no charge.
• Cancel or reschedule inside 24 hours of your scheduled kickoff call, and a 50% fee applies. We refund the other 50%. Rescheduling within 24 hours of the call may be treated as a cancellation if we cannot offer another slot within your timeline.
• Priority start ($250) is refunded in full if you cancel before work starts and is not refunded after.

After work has started

Once we have started writing, we bill for the work completed up to the day you tell us to stop, based on the share of the package finished (for example, research and outline done, or first draft delivered). We refund the rest. If we have delivered a first draft, the full package price is due unless we agree otherwise in writing.

Revisions are how we fix creative work

Writing is subjective, so each one-off package includes two revision rounds and each monthly piece includes one. If a draft misses the brief, tell us in your notes and we rework it. We do not give refunds on completed creative work because you prefer a different style, and we do not offer a money-back guarantee. If we fail to deliver the agreed work at all, we refund what you paid for the undelivered part.

Monthly plans

Monthly plans bill on the day you start and on the same day each month. To cancel, email support@primecopylab.com at least 30 days before your next billing date. The plan then ends at the end of the period you have already paid for. We do not refund a month that has started, except as described above for work that was not delivered. Work in progress at the time a plan ends is finished and billed within the current period.

Add-ons

The copy audit ($450) is refunded in full if you cancel before we start the review, and not after. An extra revision round ($150) is refunded if you have not used it.

How to cancel

Email support@primecopylab.com with your order reference, or call (505) 648-8323 during office hours (Monday to Friday 8:00-18:00, Saturday 9:00-16:00, Eastern Time). We confirm your cancellation by email.

How refunds are paid

Refunds go back to the original payment method within 10 business days of our confirmation. Your bank may take a few days longer to show it.

Contact

Questions about this policy: support@primecopylab.com · (505) 648-8323. Contact us.